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Privacy Policy

This Privacy Policy applies to all personal information submitted by Users on the Hey Candy ordering platform (the Website) or emailed to Hey Candy, and any information that may be automatically retrieved through the services that Hey Candy offers on the Website (Services).

– By accessing the Website and/or using the Services, all Users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.

– Hey Candy may amend or update this Privacy Policy from time to time, with or without notice to Users. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website and/or use the Services.

– In order to use the Services, all Users will need to submit certain personal information such as their email address, name, address, telephone number, gender and date of birth. Users may be asked to submit further information from time to time.

– The personal information that Users provide will only be used in connection with the Services offered by Hey Candy, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. Hey Candy reserves the right to use data (on an anonymous basis) in relation to Users’ use of the Services for marketing purposes.

– Unless expressly authorised to do so by the relevant User, Hey Candy will not disclose any User’s personal information to any third party except where the disclosure relates to the purposes for which the information was collected.

– Users may request at any time to see the personal information that Hey Candy holds on its behalf or to correct or update any personal information (to the extent that Users are unable to do so on the Website).

– Hey Candy will securely store Users’ personal information in United Kingdom or in any other country, which Hey Candy may from time to time offer its Services. Users’ personal information may therefore be transferred outside of United Kingdom.

– Hey Candy may hold Users personal information both before and after the cancellation of each User’s account, but only for as long as United Kingdom is lawfully entitled to do so.

Our products come with guarantees that cannot be excluded under UK Consumer Law. Refunds are not however an automatic right. We don’t have to give you a refund if you:

– change your mind

– buy the wrong product

– buy the wrong flavour, size or type

We may still offer refunds in these situations, however this at our discretion and not a legal requirement. You are entitled to a replacement or refund for a major failure. You are also entitled to have a product replaced if it fails to be of acceptable quality. If the failure is minor, we reserve our right to offer to replacement only. We reserve the right to not offer a refund or an exchange coupon.

We will provide you with an exchange voucher, refund (refund will be provided using original payment method) or replacement where:

– The product is not of acceptable quality, or

– The product is not fit for its intended purpose, or

– The product does not match the sample or our description; and

You can present a receipt or other adequate proof of purchase. We reserve the right not to offer an exchange voucher, refund or replacement where we deem the product sold to be of acceptable quality.

Proof of Purchase Returns, refunds, exchanges or replacement requests must be accompanied by any one of the following proof of purchase documents:

– Original Order confirmation

– Financial Statement (i.e bank statement, credit card statement)

You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning products with proof of purchase, you may be asked for your contact information and your signature as authorisation of the return transaction.

Information collected will be securely stored in accordance with our Privacy Policy.